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HVAC Service Manager

  • Cedartown, GA
  • Main

Blue Collar Recruiter


The Service Manager oversees daily operations of the service department, ensuring efficiency and profitability. Responsibilities include dispatching, technician supervision, customer relations, billing review, and collaboration with other managers.


  • 3 years’ experience in customer service or service industry management

  • High School Diploma

  • Valid driver’s license

  • Computer skills

  • Advanced customer service abilities




  • Ensure department profitability

  • Supervise technician training and dispatch

  • Review billing and warranty claims

  • Maintain vehicle readiness and inventory

  • Plan for seasonal business fluctuations

  • Coordinate parts ordering and service scheduling

  • Approve timecards and invoices

  • Provide technical support and handle quotations

  • Conduct staff training and performance reviews

  • Assist with collections and monitor service log

Success Factors/Competencies:

  • Adherence to policies and procedures

  • Client satisfaction

  • Effective day-to-day operations management

  • Budget-conscious project completion

  • Safety improvement identification

  • Ability to work under pressure and meet deadlines

  • Cooperative teamwork

  • Organizational skills

Physical Demands & Environment:

  • Occasional walking, lifting, exposure to hazards

  • Variable weather conditions and moderate noise levels

Performance Standards:

  • Independent work leading to department profitability

  • Efficient management of warranty calls

  • Timely resolution of customer issues

  • Consistency in revenue despite seasonal changes

  • Technician skill improvement

  • Increase in maintenance agreements and timely billing

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