Summary:

The Service Manager oversees daily operations of the service department, ensuring efficiency and profitability. Responsibilities include dispatching, technician supervision, customer relations, billing review, and collaboration with other managers.

Qualifications: 

• 3 years’ experience in customer service or service industry management
  

• High School Diploma
  

• Valid driver’s license
  

• Computer skills
  

• Advanced customer service abilities

Responsibilities:

• Ensure department profitability
  

• Supervise technician training and dispatch
  

• Review billing and warranty claims
  

• Maintain vehicle readiness and inventory
  

• Plan for seasonal business fluctuations
  

• Coordinate parts ordering and service scheduling
  

• Approve timecards and invoices

• Provide technical support and handle quotations
  

• Conduct staff training and performance reviews
  

• Assist with collections and monitor service log
  

Success Factors/Competencies:

• Adherence to policies and procedures
  

• Client satisfaction
  

• Effective day-to-day operations management
  

• Budget-conscious project completion
  

• Safety improvement identification
  

• Ability to work under pressure and meet deadlines
  

• Cooperative teamwork
  

• Organizational skills
  

Physical Demands & Environment:

• Occasional walking, lifting, exposure to hazards
  

• Variable weather conditions and moderate noise levels
  

Performance Standards:

• Independent work leading to department profitability

• Efficient management of warranty calls
  

• Timely resolution of customer issues
  

• Consistency in revenue despite seasonal changes
  

• Technician skill improvement
  

• Increase in maintenance agreements and timely billing
  

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