Explore a wide selection of Blue Collar jobs and career opportunities

Customer Service Representative

  • Dallas, TX
  • HVAC Sales
  • Main

Blue Collar Recruiter

Job Summary:


The Replacement Sales Representative assesses homeowner needs, develops and presents HVAC comfort solutions to new and existing residential customers.


Essential Duties/Responsibilities*:

  • Generates leads through customer referrals, door hangers and other marketing avenues
  • Recommends solutions and linked to customer objectives
  • Builds rapport with customers by observing and perceiving customer’s interests and emotions
  • Builds sustainable relationships with customers to cultivate future business
  • Presents products and generate lead and sales opportunities to Big Box associates
  • Maintains a closing ratio on technician-generated leads of 70% or higher
  • Maintains a closing ratio on marketed leads of 50% or higher
  • Maintains an average sale price set forth by the brand
  • Performs required surveys on every call
  • Completes all paperwork in a timely and accurate manner on all leads, including financing paperwork and the collection of cash payments
  • Conducts daily activities with the highest level of honesty and integrity and always displays a positive attitude toward fellow Team Members and customers
  • Arrives at all appointments and meetings ahead of schedule
  • Provides 100% satisfaction to each customer
  • Prepares estimates for contracts and proposals
  • Follows-up on sales leads and lists, both self-generated and via other sources
  • Manage multiple opportunities particularly focusing on selling service agreements and new equipment
  • Sell, renew and expand renewable service agreements, to both new and existing customer
  • Follows all company policies and procedures, including but not limited to safety
  • Other duties as assigned

* Duties may vary by location.


Minimum Requirements:


  • 1+ years’ experience in outside sales
  • High school diploma or GED
  • Proven track record of sales success
  • Intermediate computer skills and able to use Microsoft Office (Word, Excel, PowerPoint and Outlook)
  • Strong relationship building skills, customer focused and disciplined
  • Strong negotiation and influencing skills
  • Strong presentation skills.
  • Must be able to communicate in English effectively, both verbally and in writing
  • Excellent verbal and written communication skills
  • Valid driver’s license required
  • Ability to work overtime with little notice; weekend hours may occasionally be required.


Preferred Qualifications:


  • 3+ years’ experience in outside sales
  • In-home service agreement sales and estimating experience
  • Knowledge of HVAC equipment
  • Bilingual English/Spanish
  • Completed college coursework


Additional Knowledge, Skills and Abilities:


  • Consultative and collaborative selling approach
  • Must be organized and able to coordinate a large volume of requests
  • Proactive mindset
  • Must be able to work independently
  • Mechanical aptitude
  • Strong organizational skills, attention to detail and the ability to multi-task
  • Willingness to learn and be a part of a team
  • Positive attitude and a team player
  • Ability to build positive relationships with customers, both internal and external
  • Willingness and ability to work collaboratively with all levels of the organization.
  • Safety mindset and acceptance of a safety culture
  • Related experience may be substituted for education


Working Conditions:


  • Partial time spent in an office environment
  • Partial time spent in the field in customer homes
  • Travel by vehicle to and from work locations
  • Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE


Physical Requirements:


  • Must be able to drive and operate a motorized passenger vehicle or forklift
  • Must be able to lift/move up to 50 pounds frequently
  • Frequently performs tasks requiring climbing, bending at the waist, crawling, kneeling, crouching
  • Must be able to work at heights, climb ladders and stairways, and occasionally work on platforms/scaffolding (using the appropriate fall protection requirements)
  • Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots
  • Must be able to adhere to long periods of standing, walking or sitting
  • Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely.
  • With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
  • Ability to express or exchange ideas by means of the spoken word to impart oral information to others
  • Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
  • Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools

  • Max. file size: 300 MB.

Skilled trade opportunities are waiting. We can help you explore the possibilities.