Job Summary:

The Replacement Sales Representative assesses homeowner needs, develops and presents HVAC comfort solutions to new and existing residential customers.

Essential Duties/Responsibilities*:

• Generates leads through customer referrals, door hangers and other marketing avenues
• Recommends solutions and linked to customer objectives
• Builds rapport with customers by observing and perceiving customer’s interests and emotions
• Builds sustainable relationships with customers to cultivate future business
• Presents products and generate lead and sales opportunities to Big Box associates
• Maintains a closing ratio on technician-generated leads of 70% or higher
• Maintains a closing ratio on marketed leads of 50% or higher
• Maintains an average sale price set forth by the brand
• Performs required surveys on every call
• Completes all paperwork in a timely and accurate manner on all leads, including financing paperwork and the collection of cash payments
• Conducts daily activities with the highest level of honesty and integrity and always displays a positive attitude toward fellow Team Members and customers
• Arrives at all appointments and meetings ahead of schedule
• Provides 100% satisfaction to each customer
• Prepares estimates for contracts and proposals
• Follows-up on sales leads and lists, both self-generated and via other sources
• Manage multiple opportunities particularly focusing on selling service agreements and new equipment
• Sell, renew and expand renewable service agreements, to both new and existing customer
• Follows all company policies and procedures, including but not limited to safety
• Other duties as assigned

* Duties may vary by location.

Minimum Requirements:

• 1+ years’ experience in outside sales
• High school diploma or GED
• Proven track record of sales success
• Intermediate computer skills and able to use Microsoft Office (Word, Excel, PowerPoint and Outlook)
• Strong relationship building skills, customer focused and disciplined
• Strong negotiation and influencing skills
• Strong presentation skills.
• Must be able to communicate in English effectively, both verbally and in writing
• Excellent verbal and written communication skills
• Valid driver’s license required

• Ability to work overtime with little notice; weekend hours may occasionally be required.

Preferred Qualifications:

• 3+ years’ experience in outside sales
• In-home service agreement sales and estimating experience
• Knowledge of HVAC equipment
• Bilingual English/Spanish
• Completed college coursework

Additional Knowledge, Skills and Abilities:

• Consultative and collaborative selling approach
• Must be organized and able to coordinate a large volume of requests
• Proactive mindset
• Must be able to work independently
• Mechanical aptitude
• Strong organizational skills, attention to detail and the ability to multi-task
• Willingness to learn and be a part of a team
• Positive attitude and a team player
• Ability to build positive relationships with customers, both internal and external
• Willingness and ability to work collaboratively with all levels of the organization.
• Safety mindset and acceptance of a safety culture
• Related experience may be substituted for education

Working Conditions:

• Partial time spent in an office environment
• Partial time spent in the field in customer homes
• Travel by vehicle to and from work locations
• Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE

Physical Requirements:

• Must be able to drive and operate a motorized passenger vehicle or forklift
• Must be able to lift/move up to 50 pounds frequently
• Frequently performs tasks requiring climbing, bending at the waist, crawling, kneeling, crouching
• Must be able to work at heights, climb ladders and stairways, and occasionally work on platforms/scaffolding (using the appropriate fall protection requirements)
• Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots
• Must be able to adhere to long periods of standing, walking or sitting
• Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely.
• With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to express or exchange ideas by means of the spoken word to impart oral information to others
• Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
• Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools