Service Titan Dispatcher
Blue Collar Recruiter
WE KNOW HOW TO TAKE CARE OF AND VALUE OUR TEAM MEMBERS!
We are looking to add HVAC & Plumbing Dispatcher to our stellar team.
Just as we take excellent care of our customers, we strive also to create a healthy work/life balance with deep respect for the quality-of-life for all our team members. Our work environment is a space that promotes growth, productivity, and employee well-being.
We are committed to fostering a deep sense of loyalty and family within the team and across the company.
We look forward to helping you reach your career goals as a valued part of our service family!
- Manage incoming customer calls
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information
- Handle customer concerns, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Customer focus and adaptability to different personality types
- Excellent verbal and written communication skills; and strong conflict management skills
- Detail oriented and highly organized with the ability to handle multiple tasks and assignments
- Service titan crm or another crm experience
- Relevant industry knowledge preferred
- Knowledge of and proficiency in common office applications such as G-Suite, general software navigation, and operating a computer
- Dispatch experience
- Must have 2+ years of CSR experience
- Great customer service skills
High school diploma or equivalent required
CONNECT WITH US TODAY TO LEARN MORE ABOUT THIS OPPORTUNITY!