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Customer Service Representative

  • Frederick, MD
  • CSR
  • Main

Blue Collar Recruiter

Position Summary:

This position is a vital link in terms of revenue, reputation and success of the company. Anyone performing in this capacity must have exceptional interpersonal and communication skills. The Comfort Advisor’s job is to design a system (Heating, Cooling, IAQ) to meet the desired comfort of the client.

Job Responsibilities:

• Responsible for designing a comfort system for the customers

• Perform a complete comfort survey and home analysis on every home.

• Complete load calculation on every call

• Complete inspection of all duct work • Perform comfort and air quality survey

• Responsible for all paperwork financing, rebate, tax credit as well as ensuring collection of payment

• Perform calculations necessary for HVAC work as well as calculations necessary for invoicing and financing

• Responsible for taking pictures of all existing work • Make a complete and accurate list of all equipment and material needed to complete an installation

• If temporary heating or cooling is required, it is the responsibility of the Comfort Advisor to deliver and pick up equipment

• Thoroughly communicate and explain all guarantees and warranties to the customer

Requirements: Education and Qualifications:

• At least 3-5 years of sales experience

• Experience in the HVAC industry preferred

• Must be comfortable with technology, we use industry-specific software on iPads and computers.

  • Max. file size: 300 MB.

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