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Customer Service Representative

  • Austin, TX
  • CSR
  • Main

Blue Collar Recruiter

WEEKLY PAY!

WE STRIVE FOR A GREAT WORKING EXPERIENCE AND DEEPLY VALUE OUR TEAM MEMBERS!

OFFERING TOP PAY

PLUS+

EXCELLENT BEENFITS!

What We Offer:

  • Medical, dental and vision
  • 401k with a company match
  • Paid Time off, paid holidays
  • Weekly pay
  • Many wellness programs to support your physical and mental health
  • Maternity and Parental Leave
  • Company paid Basic life insurance and AD&D insurance
  • Company-paid Short-Term and Long-Term Disability
  • Employee Assistance Program

Essential Duties/Responsibilities:

  • Answers phones, schedules customers and assists customers with any/all inquiries
  • Provides customer services relating to sales, sales promotions, installations and communications
  • Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds
  • Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days
  • Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers
  • Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws
  • Follows location initiatives and proactively informs and educates customers
  • Makes recommendations and in some cases develops improvement plans in response to customer surveys
  • Follows all company policies and procedures, including but not limited to safety
  • Other duties as assigned

We have created a great place to work! We look for individuals who approach their work with a sense of pride and professionalism. In addition, we strive to hire people who enjoy providing friendly, professional service, and who believe in doing the right thing by our customers – every time.

APPLY TODAY!

Minimum Requirements:

  • High School Diploma or GED
  • 2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone
  • General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook
  • Must be able to communicate in English effectively, both verbally and in writing
  • Valid driver’s license required
  • Ability to work overtime with little notice; weekends hours may occasionally be required.


CONNECT WITH US TODAY TO LEARN MORE ABOUT THIS OPPORTUNITY!

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