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Bilingual Client Experience Associate

  • West Newton, MA
  • CSR
  • Main

Blue Collar Recruiter

WE KNOW HOW TO TAKE CARE OF AND VALUE OUR TEAM MEMBERS!

$20-$30/HR DOE

What We Offer:

  • Medical, Dental and Vision Insurance
  • Life and Disability Insurance
  • 9 paid holidays
  • Paid vacation
  • 401k with company match.

Duties and Responsibilities:

  • This is a full-time position, Monday – Friday 8 am to 5 pm
  • Phone assist clients with laundry inquiries on our equipment use and payment systems
  • Create service orders, process refunds, and track revenue via web-based systems
  • Assists with new account literature generation
  • Reconciles currency and coin collection to daily collector sheets
  • Assist with other office, sales and accounting functions as needed

We are a fifty-year, family owned and operated business that is continuing to grow. We provide laundry services to multifamily locations throughout the Northeast – apartments, condominiums, colleges/universities. Traditional coin-based systems have changed to stored value and internet-based systems.

APPLY TODAY!

Required Skills:

  • Bilingual: Spanish/English
  • Process and detail oriented with strong focus on client service.
  • Experience with variety of networked systems required, with flexibility to learn new systems.
  • Strong MS Office Suite experience, primarily Word and Excel, and Microsoft accounting software.

Education and Qualifications:

  • Prior direct client support experience required
  • Professional, positive manner; a team player
  • Attention to detail and organized in a fast-paced environment
  • Calm and professional conflict resolution
  • Ability to effectively multi task
  • A high school diploma or GED
  • Accounting experience helpful

CONNECT WITH US TODAY TO LEARN MORE ABOUT THIS OPPORTUNITY!

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